These Terms & Conditions set out the key information about ordering flowers from Hackney Marshes Florist via our online store. By placing an order for flower delivery in Hackney Marshes and surrounding areas, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
These Terms & Conditions apply to all orders placed through our online florist service, specifically for flower delivery in Hackney Marshes and adjacent areas. By submitting an order via our website, you confirm that you accept these terms and consent to comply with them throughout your transaction.
Our online ordering system is designed to ensure that selecting and sending flowers to Hackney Marshes and the local region is as simple as possible. The standard order process is as follows:
Payment for orders placed via our online flower delivery service must be made at the time of ordering. Accepted payment methods include most major credit and debit cards, as well as other payment providers where indicated at checkout. Your payment is processed securely, and we do not store your payment card information on our servers. All prices shown on our website are in Pound Sterling (£) and include applicable VAT unless stated otherwise.
If payment is not authorised or unsuccessful, we will not be able to process your order. We reserve the right to change our online prices, delivery fees, or accepted payment methods from time to time without prior notice, but these changes will not affect orders that have already been confirmed and paid.
We offer reliable online flower delivery across Hackney Marshes and nearby areas. Deliveries are made according to the delivery address and date specified at checkout. It is your responsibility to ensure accurate entry of all recipient details. Any deliveries outside our normal service area may be subject to additional charges or restrictions, which will be advised upon order placement.
While we endeavour to deliver on the requested date, we cannot always guarantee delivery times. Delays may occur due to factors outside our control such as traffic, weather, or unforeseen demand, particularly during peak occasions (e.g., Valentine’s Day, Mother’s Day). In such cases, we will notify you if reasonably possible. If no one is available to accept delivery at the address provided, we will follow your specified instructions or, where none is given, use our discretion (such as leaving the order in a safe place, with a neighbour, or reattempting delivery).
We take great care to ensure our floral arrangements reach your recipient in excellent condition. On occasion, certain stems, arrangements, or packaging may require substitution due to seasonal unavailability. In these cases, we reserve the right to substitute with similar items of equal or greater value without prior notice, ensuring the overall quality of your order is maintained.
We understand that sometimes you may need to amend or cancel your order. Our policy is as follows:
Due to the highly perishable nature of our products, we do not generally accept returns of delivered floral arrangements. If your recipient is dissatisfied with the condition or quality of the flowers, please contact us within 24 hours of delivery with full details and photographic evidence where possible. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances. We strive to ensure every customer in Hackney Marshes and the local area is delighted with our flower delivery service.
We make every effort to ensure that our product descriptions, photographs, and listed prices are accurate at the time of publishing. However, due to the seasonal availability of certain flowers and arrangements, we reserve the right to substitute items with a similar appearance and equal or greater value, ensuring the final product remains a fitting representation of your chosen bouquet or gift.
Our maximum liability to you, arising from any cause or under these Terms & Conditions, shall in no circumstances exceed the amount paid by you for the relevant order. Hackney Marshes Florist will not be liable for any indirect, incidental, special, or consequential losses, however arising, including but not limited to loss of profit, goodwill, or business opportunity. We cannot accept liability for any failure to deliver where incorrect or incomplete delivery information has been provided by you.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.
Your privacy is important to us. We will only use your personal information in accordance with our privacy policy and as necessary to fulfil your order. All data provided through our online store is processed securely and is not shared with third parties other than as required for order fulfilment (e.g., with delivery partners).
We are not liable for any delay or failure to perform our obligations under these Terms & Conditions where such delay or failure results from events outside our reasonable control, including (but not limited to) strikes, adverse weather, traffic disruption, acts of God, pandemics, or interruptions to our supply chain.
These Terms & Conditions, and any contract formed between you and Hackney Marshes Florist through our online shop, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Hackney Marshes Florist reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website. It is your responsibility to review these terms before placing each order. Your submission of an order constitutes acceptance of the most recent version of these terms as displayed at the time of ordering.
If you have any questions regarding these Terms & Conditions or wish to raise a query or complaint in respect of your online flower delivery in Hackney Marshes, please get in touch with us. We aim to respond promptly and resolve matters to your satisfaction wherever possible.
By completing your purchase through the Hackney Marshes Florist website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all customers of Hackney Marshes Florist, covering Hackney Marshes and the surrounding areas as set out above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hackney Marshes , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hackney Marshes .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
