At Hackney Marshes Florist, we take pride in being your trusted local flower shop, delivering fresh and beautiful blooms to households and businesses in the Hackney Marshes area. Our commitment is to ensure every arrangement arrives at its freshest and meets your expectations. This page outlines our policies on returns, refunds, and complaints, ensuring you always have peace of mind when shopping with us.
Your satisfaction matters. We guarantee that every bouquet leaves our shop fresh, vibrant, and carefully packaged. If, for any reason, your flowers don’t meet the high standards you expect — particularly with respect to freshness — please let us know right away so we can put things right.
We take every precaution to ensure your flowers arrive safely. If your order arrives damaged, wilted, or otherwise compromised, please contact us within 24 hours of receipt. Please provide a description of the issue and, if possible, photos of the affected flowers. We use this information to improve our services and process your request promptly.
We’re so confident in the quality of our flowers that we offer a freshness window of 5 days from the date of delivery for most flowers in season. If your bouquet fades or wilts unusually quickly within this window, please get in touch so we can offer a suitable solution, subject to reasonable care of the flowers after delivery (following our care tips as provided).
Depending on the nature of your complaint, Hackney Marshes Florist offers the following remedies:
All refunds will be issued to the original payment method. Please note, we may ask you to return the original bouquet for review or to provide photos for our records.
Your feedback is important to us. To make a complaint, simply contact us mentioning your order details and explaining the issue in as much detail as possible. We take all concerns seriously and aim to respond within one working day. Our priority is to resolve your complaint swiftly and to your satisfaction. As your local Hackney Marshes florist, we value each customer and always aim to deliver service you can trust.
Hackney Marshes Florist is proud to be part of the local community, providing fresh flowers to homes, offices, and businesses across the area. When you choose us, you enjoy the reassurance of real local expertise and personal care — backed by our fresh flowers guarantee every time you order.
If you have any questions or concerns about your flowers or our policies, please reach out to our friendly team — we’re here to help and always happy to assist our Hackney Marshes neighbours.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
